Insurance for SaaS, Built for Scaling Software
Protect your code, your board, and your customer data with liability coverage that scales from MVP to IPO.
Why SaaS companies need specialized coverage
Traditional business insurance doesn’t understand “uptime” or “API calls.” SaaS companies face digital risks that require modern liability coverage built for software.
Contractual compliance
Meeting the insurance requirements in enterprise MSAs (Master Service Agreements).
Investor Trust
Providing the protection required for your Series A term sheet and board.
Operational resilience
Reducing the fallout from a system-wide outage, bug, or implementation failure.
Common risk triggers for SaaS companies
The enterprise lead
You just landed a Fortune 500 client, but their legal team requires higher Tech E&O/Cyber limits.
The SOC 2 audit
Auditors require proof of cyber coverage to pass your security certification.
The series A round
A board member requires Directors & Officers insurance within 30 days of closing.
Getting an office
A landlord requires a Certificate of Insurance for General Liability before handing over the keys.
Our Packages That Protect Your SaaS Company
Pre-Seed & Seed
Core protection for you and your product
What's included
- General third-party claims (CGL)
- Protects you and leadership decisions (D&O)
- Protects you if your tech fails or causes a claim (Tech E&O)
- Protects you if data is exposed or systems are breached (Cyber)
Series A
Protect you, your board, and help you close bigger deals
What's included
- Protects you and leadership decisions (D&O)
- Protects you if your tech fails or causes a claim (Tech E&O)
- Protects you for general third-party claims (CGL)
- Protects you for marketing/content claims (Media)
- Protects you from employee-related claims (EPLI)
- Protects you if data is exposed or systems are breached (Cyber)
Growth Stage
Protection for leadership risk, transactions, and scale
What's included
- Everything in Series A, with stage appropriate limits
- Protects you for benefit plan responsibilities (Fiduciary)
Critical Coverages for SaaS
Technology errors & omissions
Covers professional liability arising from technology products or services.
Cyber
Covers hacking, ransomware, and data privacy claims.
Media liability
Covers content, advertising, and intellectual property risks.
Directors & officers
Covers claims related to management decisions and corporate governance.
SaaS Claims Scenarios
Real-world examples that resonate with software teams.
The Board Dispute
After a down-round, a former investor sues the founders over valuation and governance decisions.
The Software Bug
A product glitch triggers customer allegations of financial loss and operational disruption.
The Data Breach
A cloud misconfiguration exposes user credentials and triggers customer and third-party demands.
Explore our services
AI insurance
Stay ahead with AI liability coverage, model risk protection, and IP defense.
Fintech
Explore the crossroads of fintech with focused insights on money transfer, regulation, and digital asset security.
Marketplace
Insurance for Marketplaces & Platforms. Safeguard your platform and users while navigating the gig economy's risks.
Health-tech
HIPAA-compliant insurance to protect your business against data breaches and regulatory fines.
SaaS
Scale confidently with coverage tailored for software companies, from E&O to cyber liability.
Frequently Asked Questions
Insurance for SaaS companies
Frequently Asked Questions
- What insurance does a SaaS startup need?
- SaaS startups need Technology Errors & Omissions (E&O) for claims related to software failures and service delivery, Cyber Liability for data breaches and security incidents, Directors & Officers (D&O) insurance for leadership protection, and General Liability. Enterprise SaaS companies typically need higher limits to satisfy customer contract requirements.
- What is technology E&O insurance for SaaS?
- Technology E&O for SaaS covers professional liability claims when your software fails to perform as promised. This includes service outages that breach SLA commitments, bugs that cause customer data loss or financial harm, implementation failures, and allegations that your product did not meet contractual specifications. It covers both defense costs and damages.
- Do SaaS companies need cyber liability insurance?
- Yes. SaaS companies store and process customer data, making them prime targets for cyberattacks. Cyber insurance covers data breach response costs, customer notification expenses, regulatory fines, forensic investigation, business interruption from ransomware, and third-party claims from affected customers. Most enterprise contracts and SOC 2 audits require proof of cyber coverage.
- What coverage protects against SaaS service outages?
- Technology E&O insurance is the primary coverage for SaaS service outage claims. It protects against customer allegations of financial loss due to downtime, SLA breach penalties, and business interruption caused by your platform being unavailable. Cyber insurance may also apply if the outage was caused by a cyberattack or security incident.
- When should a SaaS startup get insurance?
- SaaS startups should get insurance as soon as they have paying customers or sign enterprise contracts, since most MSAs require proof of Tech E&O and Cyber coverage. D&O insurance is typically required before closing a funding round, as investors and board members need personal liability protection. Starting coverage early also locks in lower premiums before your risk profile grows.
Explore coverage for other industries: AI, Fintech, Health-Tech, Marketplaces | All Startup Insurance