Technology E&O Insurance for Startups

Technology E&O helps cover defense costs and covered damages when a customer alleges you failed to deliver what you promised, your service did not perform, or your work caused them a financial loss.

This is different from:

• CGL (General Liability): Bodily injury and property damage.

• Cyber Liability: Security incidents, data breaches, privacy claims.

• D&O: Management decisions and investor or shareholder claims.

If you sell software or services, Tech E&O is the coverage that most directly tracks your revenue risk.

Tech E&O is most common for:

• SaaS companies selling B2B subscriptions.

• AI companies providing models, agents, or decision tools.

• Developer platforms, APIs, infrastructure, and tooling.

• Fintech and payments software (often paired with cyber).

• Marketplaces that provide services, workflows, or outcomes.

• Startups that do implementation, onboarding, or professional services.

If customers rely on your product to run operations, route money, make decisions, or meet compliance requirements, Tech E&O should be on your short list.

Most startups buy Tech E&O when:

• A customer contract requires 'E&O' or 'Professional Liability.'

• Procurement asks for a Certificate of Insurance (COI).

• You sign your first enterprise SOW or MSA.

• You start charging for implementation or services.

• You move upmarket and take on SLAs.

• You integrate into critical systems like billing, identity, or security.

Coverage depends on the policy wording, but Tech E&O is designed around claims like:

• Failure of your software, platform, or service to perform as intended.

• Errors in professional services, configuration, or implementation.

• Missed deadlines tied to project delivery (when tied to covered allegations).

• Negligence allegations tied to your product or services.

• Claims arising from customer reliance on your outputs, reports, or recommendations.

• Defense costs for covered claims, often the biggest cost driver.

Tech E&O is usually written on a claims-made basis, meaning the claim must be made during the policy period, so continuity matters as you scale.

Tech E&O is not 'everything that can go wrong.' Common limitations include:

• Intentional wrongdoing, fraud, or dishonest acts.

• Known issues or prior claims.

• Pure breach of contract claims that are not tied to covered allegations.

• Bodily injury and property damage (CGL).

• Security incidents and privacy claims (typically addressed by cyber, though overlap can exist).

• Fines and penalties where uninsurable by law.

• Warranty guarantees that go beyond reasonable professional standards.

Note: If your MSA promises broad warranties or unlimited liability, it can create gaps no policy can fix; align your contracts and your insurance.

Tech E&O buying usually comes down to Limit (maximum paid) and Retention (what you pay before coverage responds).

• Enterprise customers may require minimum limits in the contract.

• Higher revenue and higher dependency customers increase exposure.

• SLAs, uptime commitments, and indemnities can increase severity.

If unsure, use your largest customer requirements as the baseline, then size for the next 12 months of sales.

Examples are not promises of coverage, but they map to why companies buy Tech E&O:

• A customer alleges an integration failed and caused invoicing errors and financial loss.

• A deployment misses requirements and the customer claims rework costs and delays.

• An outage leads to business interruption and a customer alleges your platform caused their loss.

• A product bug creates incorrect outputs and the customer alleges reliance damages.

• A services project runs over scope and the customer alleges negligence in delivery.

Built for how software is sold

Corgi is designed to help you get covered without slowing down the deal cycle when procurement asks for E&O.

Underwriting aligned to technology risk

Corgi focuses on signals like what you sell (SaaS vs services), contract structure (SLAs, indemnities), data handling, and deployment models.

One place to build your full startup insurance stack

Tech E&O works best when coordinated with Cyber Liability, CGL, D&O, EPLI, HNOA, and Fiduciary. Corgi can help you build a bundle that matches how customers and investors evaluate risk.

What does E&O mean for a startup?

E&O means Errors and Omissions. It usually refers to Technology E&O or Professional Liability that covers claims your product or services caused customer financial loss.

Is Tech E&O the same as cyber insurance?

No. Cyber is designed for security incidents, breaches, and privacy claims. Tech E&O is designed for performance, delivery, and professional services disputes.

Do SaaS companies need E&O insurance?

Many do, especially when selling B2B. Enterprise customers often require E&O in vendor onboarding.

What is the difference between E&O and CGL?

CGL generally covers bodily injury and property damage. E&O covers financial loss claims tied to your professional services or technology product performance.

*Important notice: Coverage is subject to underwriting approval and availability varies by jurisdiction. Nothing here constitutes a binder of insurance or a guarantee of coverage. Coverage is provided only under the terms, conditions, exclusions, and limits of an issued policy. Insurance services are provided by Corgi Insurance Services, Inc. Insurance products are underwritten and issued by Technology RRG, Inc., where permitted by law.*